ALL ORDERS OF DIGITAL GOODS AND ITEMS ARE IRREVERSEABLY NON-REFUNDABLE, AS THERE IS NO LEGAL WAY TO GUARANTEE THE PURGE OF AND/OR ACCESS TO DIGITAL ASSETS
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SUPPORT
QA
Q: Can I publish and sell games with ArtsByKev assets?
A: Publishing games using ArtsByKev assets requires extended use licenses, which can be requested via contact.
Use the support contact and provide a full proposal with a brief of your game.
Q: I want to use assets in my game, can I do that?
A: You are free to use any assets in your game projects as long as a the base license criteria is fullfilled:
The game must be published as a free game and cannot be associated with any monetization.
Q: The animated model doesn’t animate in game. Is there no AI for it?
A: We design digital assets, and some of them are animated models with a set of motions.
AI is a behaviour of an agent in a game engine and must be coded by hand by your game developer, since the implementation dictates when / why / what / how something happens, an animation plays, etc.
Q: I make YouTube videos and would like to promote ArtsByKev Productions in turn for some kind of benefits, how do I go about contacting you?
A: Contact support with a brief of your video idea, a link to your YouTube channel and your offer proposal. If it sounds interesting to us, we will reach out with further steps and verification.
Q: I can’t access the download of an old order.
A: We suggest to always download and backup any files immediately upon purchase.
The order item may have been delisted since the purchase was made. If you face this issue, contact support with your order number and details to receive further guidance.
Didn’t find your issue here?
WE RESPOND TO SUPPORT CONTACT MON-FRI (Timezone: CET). WE USUALLY RESPOND WITHIN 48 HOURS, BUT IT MAY BE UP TO TWO WEEKS DEPENDING ON MAGNITUDE.